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Dealer Support Specialist

Sacramento, CA
 

To implement dealer-staff training in the areas of key initiatives and sales and marketing programs.  To support, develop and implement training programs for dealers and other interested parties.  To promote the safe application and use of STIHL products and to further enhance and support sales and service. To evaluate dealers’ service facilities and to recommend and assist in the implementation of upgrades.

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Duties and Responsibilities:

  • Coordinates training and support needs of all new dealers with Manager.  Provides training for STIHL products, parts, accessories, electronic B2B initiatives, iCademy®, Service Advantage and other merchandising programs. 
  • Provides management feedback regarding dealer sales potential, branch support, programs, and marketing support.
  • Ensures that issues and requests emanating from training sessions are addressed.
  • Develops and implements training programs for new and existing dealers; the programs will address STIHL and Branch policies, procedures and programs, as well as all STIHL products
  • Assists Territory Managers, Merchandising Manager and Sales Manager with design and implementation of service and shop area merchandising support.
  • Attends trade shows and other customer-specific events to promote positive customer relationship between STIHL, dealers and end-users.
  • Develop and conduct training programs and product demonstrations for dealers and specific end users.
  • Assumes additional related responsibilities as needed.

Position Requirements:

  • High School diploma or equivalent.
  • Technical education or training is a plus.
  • 5+ years of related experience preferred.
  • Proficient in Microsoft office software, including Word, Excel, Power Point & Office.                             
  • Minimum of 4 days per week of overnight travel by road and/or air.                          
  • Frequent bending, lifting/moving up to 50 lbs., reaching, standing, and walking.
  • Must currently live or be open to relocating to Northern CA or Northern NV.

 


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EOE/ Drug Free Workplace

*A majority of STIHL gasoline-powered units are built in the United States from domestic and foreign parts and components. "Number one selling brand" is based on syndicated Irwin Broh Research as well as independent consumer research of 2009-2017 U.S. sales and market share data for the gasoline-powered handheld outdoor power equipment category combined sales to consumers and commercial landscapers.