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Technical Service Representative

Virginia Beach, VA
 

Technical Service Representative – Outdoor Power Equipment

In this role, you will help STIHL maintain its leadership in the industry for quality and customer service by assisting STIHL dealers and end users with product and technical inquiries.

Position Responsibilities:

  • Supports the Tech Service team with inbound customer service inquiries both online and offline.
  • Provides appropriate advice to resolve customer’s technical and application issues whether they be routine, non-routine or complex in nature.
  • Educates the customer about STIHL Inc. products and services and directs each toward available resource for help.
  • Participates in individual and team training sessions and meetings to ensure product knowledge is up to date.
  • Develops, recommends and coordinates the implementation of new procedures to ensure efficient utilization of resources.
  • Maintains current knowledge of company manuals, documentation, etc.
  • Maintains current knowledge of product at appropriate level of expertise.
  • Assumes additional related responsibilities as assigned.

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Requirements:

  • 2 year degree or equivalent experience.
  • 5+ years of experience within the Outdoor Power Equipment (OPE) Industry, including knowledge of STIHL products, is strongly preferred.
  • STIHL Gold Level technical certification is preferred.
  • Proficiency with Microsoft Office Suite of tools.
  • Excellent oral and written communication skills.
  • Availability for occasional overnight travel, estimated at 2 - 3 nights per year.
  • Work hours are Mon-Fri 8:00am-4:30pm.

 


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EOE/ Drug Free Workplace

*A majority of STIHL gasoline-powered units are built in the United States from domestic and foreign parts and components. "Number one selling brand" is based on syndicated Irwin Broh Research as well as independent consumer research of 2009-2017 U.S. sales and market share data for the gasoline-powered handheld outdoor power equipment category combined sales to consumers and commercial landscapers.